Refunds & Cancellations Policy

Mobile Cornrow Braiding — The Kia Khameleon Standard Effective Date: 2026  ·  All Services  

Every appointment is a commitment — from both sides. This policy exists to protect your investment and honor the time, preparation, and travel that goes into every session.

01

All Kia Khameleon appointments are prepaid in full at the time of booking. Your payment confirms your date, time, and service — and reserves Kia's undivided artistry exclusively for you.

No appointment is considered confirmed without full payment. Unpaid bookings will be released without notice.

02

We understand that life happens. Cancellations are handled on the following schedule:

• 48+ hours before appointment: Full credit issued toward a future booking. No cash refunds.
• 24–47 hours before appointment: 50% credit issued toward a future booking.
• Less than 24 hours before appointment: No credit or refund. Payment is forfeited in full.
• Same-day cancellations: No credit or refund. Payment is forfeited in full.

No cash refunds are issued under any circumstance. Credits are valid for 90 days from the date of cancellation and are non-transferable.

All cancellations must be submitted via email to info@kiakhameleon.com. Cancellations communicated via text or social media will not be honored until confirmed by email.

03

A no-show is defined as a client who is unreachable or unavailable at the scheduled appointment time without prior cancellation.

No-shows forfeit 100% of their payment. No credit, reschedule, or refund will be issued. Future bookings from clients with a prior no-show may require a non-refundable rebooking deposit at Kia's discretion.

04

Service times are approximate and never rushed — but late arrivals impact the integrity of every appointment. Please be ready at your scheduled time.

• A grace period of up to 15 minutes may be granted at Kia's discretion.
• Arrivals and start times beyond 15 minutes without prior communication may be treated as a no-show.
• Service may be shortened to protect the quality and timing of the session. No partial refund is issued for time lost due to late arrival.

05

In the rare event that Kia must cancel or reschedule your appointment, you will be notified as soon as possible .

• You will be offered a full reschedule at no additional cost.
• If a reschedule cannot be accommodated, a full refund will be issued to the original payment method within 5–7 business days.

This is the only circumstance under which a cash refund is issued.

06

To protect your appointment and your investment, please review the following requirements before booking:

• Natural hair must be a minimum of three (3) inches in length.
• Hair must be fully intact — no significant breakage, thinning patches, or active scalp conditions that would prevent safe braiding.
• Hair should be freshly washed, detangled, and ready to be blown dry by us, prior to your appointment.

Important Notice

If Kia arrives and your hair does not meet preparation requirements, the appointment may be delayed, shortened, or cancelled at her discretion. In this case, your payment will not be refunded. Please prepare accordingly.

07

Kia's commitment to precision means every client that leaves her chair has been held to The Kia Khameleon Standard. However, braiding results are influenced by hair health, texture, length, and preparation — factors outside of Kia's control.

• Concerns about your service must be raised before Kia departs your location.
• Concerns submitted after the appointment has concluded and Kia has left will not qualify for any adjustment or credit.
• Stylistic preferences (size, pattern, part placement) should be clearly communicated at the start of your session.

No refunds are issued on the basis of subjective preference after a service has been completed.

08

Product purchases made through affiliate or collab links are subject to the return policy of the respective retailer.

Kia Khameleon does not process product returns or exchanges directly. For product concerns, please contact the retailer at point of purchase.

09

This policy is subject to change at any time. The most current version will always be available at kiakhameleon.com. Continued booking constitutes acceptance of the current policy in full.